About our services and costs

Alpha Financial Management Limited
22 Stuart Road, Waterloo, Liverpool L22 4QS

1. The Financial Services Authority (FSA)

The FSA is the independent watchdog that regulates financial services. This document has been designed by the FSA to be given to consumers considering buying certain financial products. You need to read this important document. It explains the service you are being offered and how you will pay for it.

2. Whose products do we offer?

Insurance

We offer products from a range of insurers for term assurance, income protection and critical illness.

We only offer products from a limited number of insurers.

We only offer products from a single insurer.

Mortgages

We offer mortgages from the whole market.

We only offer mortgages from a limited number of lenders.

We only offer mortgages from a single lender.

3. Which service will we provide you with?

Insurance

We will advise and make a recommendation for you after we have assessed your needs for term assurance, income protection and critical illness.

You will not receive advice or a recommendation from us. We may ask some questions to narrow down the selection of products that we will provide details on. You will then need to make your own choice about how to proceed.

Mortgages

We will advise and make a recommendation for you on mortgages after we have assessed your needs.

You will not receive advice or a recommendation from us. We may ask some questions to narrow down the selection of mortgages that we will provide details on. You will then need to make your own choice about how to proceed.

4. What will you have to pay us for our services?

Insurance

A fee

No fee for term assurance, income protection and critical illness.

You will receive a quotation which will tell you about any other fees relating to any particular insurance policy.

Mortgages 

An Arrangement Fee of £300 (£500 for adverse credit applications) payable upon application plus a fee of 0.5% of the loan amount payable upon completion of the mortgage.  Any commission that we are paid by the lender will be refunded to you.

You will receive a key facts illustration when considering a particular mortgage, which will tell you about any fees relating to it.

Refund of fees
If we charge you a fee, and your mortgage does not go ahead, you will receive:

A full refund.

No refund.

5. Who regulates us?

Alpha Financial Management Limited of 22 Stuart Road, Waterloo, Liverpool L22 4QS is authorised and regulated by the Financial Services Authority.  Our FSA Register number is 214376.

Our permitted business is advising and arrangement investment, non investment and mortgage business.

You can check this on the FSA’s Register by visiting the FSA’s website www.fsa.gov.uk click on Register and type in our FSA Number 214376 or by contacting the FSA on 0845 606 1234.

6. What to do if you have a complaint

If you wish to register a complaint, please contact us:

In writing: Write to Alpha Financial Management Limited, 22 Stuart Road, Waterloo, Liverpool L22 4QS.

By phone: Telephone 0151 949 1666.

If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service.

7. Are we covered by the Financial Services Compensation Scheme (FSCS)?

We are covered by the FSCS. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim.

Insurance

Insurance advising and arranging is covered for 100% of the first £2,000 and 90% of the remainder of the claim, without any upper limit.

Mortgages

Mortgage advising and arranging is covered for 100% of the first £30,000 and 90% of the next £20,000 so the maximum compensation is £48,000.

Further information about compensation scheme arrangements is available from the FSCS.